I can’t find my download.

A link to your download will be shown to you on screen when you complete your purchase, and it will also be emailed to the address you provided. Search your inbox for ‘Opening Your Mind’ to find it, remember it might be in your Spam / Junk folder.

When you click your download link, the download will either begin automatically or you’ll be prompted to choose where to download it.

If you download the videos to your computer, you’ll find them in your Downloads folder, on the Desktop or in the folder you specified.

If you download the videos to your phone, please use this guide to find them.

 

I didn’t receive an email confirmation.

Please check your spam or junk folder if your email confirmation didn’t come directly to your inbox.

The emails will be sent from Opening Your Mind – try searching for this if you can’t see it.

We will only email confirmation to the email address provided, so please ensure you’ve provided the correct email address and spelled everything correctly. Once you’re sure you have, make sure you’re logged into the right inbox!

It can take up to 10 minutes for your confirmation email to come through.

 

I can’t see downloads on mobile.

Digital Trends has put together this very handy guide for finding your downloads on mobile. The answer differs depending on what kind of phone you have.

Click here to read the guide.

 

If you have any further questions, please let us know below.